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Bi-directional natural language system for interfacing with multipleXYZDDD back-end applications

Invented by: Martin D. Carberry
Margate, FL

Mark E. Epstein
Westchester, NY

Glenn T. Puchtel
Boca Raton, FL

Susan M. Wingate
Monroe, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2007-08-07
Filed:2002-06-24
Application No:10178807
Examined by:Chawan; Vijay

A system and method for servicing natural language requests with a plurality of remote host systems. The system utilizes a computer program that comprises: (1) an input system for inputting an NL command; (2) a translation system that extracts a request from the NL command and stores the request in a host-independent format; and (3) a routing system for servicing the request, wherein the routing system comprises a mechanism for selecting a host, for converting the request into a host dependent directive, and for forwarding the directive to the selected host. The system may further include a speech recognition system, a local data source for servicing the NL command, templates for converting the request into the host dependent directive, a heuristic for selecting the host, and an output system for obtaining and outputting the response.

[pdf] U.S. Pat. No. 7,254,539

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