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BOCA PATENTS BY
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Using an automated speech application environment to automatically provide text exchange services

Invented by: William V. Da Palma
Coconut Creek, FL

Baiju D. Mandalia
Boca Raton, FL

Victor S. Moore
Lake City, FL

Wendi L. Nusbickel
Boca Raton, FL

Originally Assigned to: Nuance Communications, Inc.
Burlington, MA
[Now assigned to . . .]

Issued:2011-09-27
Filed:2006-12-19
Application No:11612996
Examined by:Opsasnick; Michael N

The present solution includes an automated response method. The method can receive user interactions entered through a real-time text exchange interface. These user interactions with the speech application can be dynamically and automatically converted as necessary into a format consumable by a voice server. A text input API of a voice server can be used to allow the voice server to directly accept text input. Further, automated interactions can be received from the voice server, which are dynamically and automatically converted into a format accepted by the text exchange interface. The text exchange interface can be an off-the-shelf unmodified interface. The speech application can be a VoiceXML based application that lacks an inherent text exchange capability.

[pdf] U.S. Pat. No. 8,027,839

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