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Adjusting music length to expected waiting time while caller is on hold

Invented by: Ciprian Agapi
Lake Worth, FL

Thomas E. Creamer
Boca Raton, FL

James R. Lewis
Delray Beach, FL

Vanessa V. Michelini
Boca Raton, FL

Wallace J. Sadowski
Boynton Beach, FL

Clifford J. Strohofer
Delray Beach, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2012-01-24
Filed:2008-10-16
Application No:12253164
Examined by:Gauthier; Gerald

A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.

[pdf] U.S. Pat. No. 8,102,987

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