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Integrating an IVR application within a standards based application server

Invented by: William V. Da Palma
Coconut Creek, FL

Brett J. Gavagni
Sunrise, FL

Baiju D. Mandalia
Boca Raton, FL

Brien H. Muschette
Palm Beach Gardens, FL

Wendi L. Nusbickel
Boca Raton, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2012-03-20
Filed:2005-10-11
Application No:11247508
Examined by:Matar; Ahmad

A method for providing Interactive Voice Response functionality within a multi-tiered telephony environment can identify an enterprise archive file that contains an Interactive Voice Response (IVR) application. The enterprise archive file can contain multiple interpreters for different markup languages. The enterprise archive file can also include a servlet that maps the interpreters to telephony sessions. The enterprise archive file can be deployed within a J2EE compliant application server having a SIP interface. The deployed IVR application can be utilized to provide IVR functions for SIP based telephony sessions.

[pdf] U.S. Pat. No. 8,139,730

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