BOCA RATON PATENT LAWYER

     Peter A. Koziol, Esq.
     Assouline & Berlowe, P.A.
     1801 N. Military Trail, Suite 160
     Boca Raton, Florida 33431
     (561) 235 - 0725
Home

About
Contact
KOZIOLLAW.COM

BOCA PATENTS BY
Boca Assignees
Boca Inventors
Fields
Time Lines

Correlating call log files using voice prints

Invented by: Amit Aghara
Boca Raton, FL

Peeyush Jaiswal
Boca Raton, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2012-03-20
Filed:2009-10-20
Application No:12582387
Examined by:Goins; Davetta W

A system is presented for logging and recording a call to a call network. The system comprises a voice print logic for generating a voice print of a caller who is making a call to a call network. A telecom routing switch generates a correlated telecom router switch log file by appending the voice print of the caller to a telecom router switch log file for the call. A telecom software system generates a correlated telecom software system log file by appending the voice print of the caller to a telecom software system log file for the call. A contact center agent generates a correlated contact center agent log file by appending the voice print of the caller to a contact center agent log file for the call. The voice print is utilized to retrieve and to consolidate the correlated telecom router switch log file, the correlated telecom software system log file, and the correlated contact center agent log file into a single correlated file for the call.

[pdf] U.S. Pat. No. 8,139,754

FacebookMySpaceTwitterDiggDeliciousStumbleuponGoogle BookmarksReddit
NewsvineTechnoratiLinkedinMixxRSS Feed

Enter your name and phone number, and Peter will call you back as soon as possible.

About
Contact
Visit KOZIOLLAW.COM

Copyright © 1999-2024.


Disclaimer: The hiring of a lawyer is an important decision that should not be based solely upon advertisements. Before you decide, ask us to send you free written information about our qualifications and experience. Read More >