A computer implemented method, a computer program product, and a data processing system use short messaging service for extending customer service deliver channels. A message utilizing a short messaging service protocol is received from a sender. Responsive to receiving the message utilizing the short messaging service protocol, the message is parsed into a voice extensible markup language document. A virtual service request is then created from the voice extensible markup language document. Responsive to creating the virtual service request from the voice extensible markup language document, a service is requested from a message recipient, facilitated by using the virtual service request. A non-textual response is then provided to the message sender.